To be eligible, you must meet all of the following criteria:

• Be 18 years of age or older
• Be located in a country supported by Hyperwallet
• Provide current, complete, and accurate information
• Agree to the Terms and Conditions

If you choose to receive payouts via PayPal or Venmo, please review and agree to their Terms and Conditions.

University of Nebraska will create a Revenue Share Payments account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

Subject: Activate Hyperwallet Account

Email domain: do.not.reply.hyperwallet.com

If you have been notified by University of Nebraska that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit University of Nebraska Help Center or contact University of Nebraska for support.

1. Enter your Username and Password on the login page.
2. Click Sign In.
3. Select the Authentication method of your preference and enter the code provided.
1. Phone: If your phone number is outdated or incorrect, choose a different authentication method and once logged in, update it under Settings > Profile. Please note that your mobile carrier must have SMS capabilities enabled. Avoid using VoIP numbers (e.g., Google Voice, TextNow), as they may not reliably receive authentication codes.
2. Email: If your email address is no longer accessible, choose a different authentication method and once logged in, update it under Settings > Preferences > Notifications.
3. If none of the available authentication options work for you, please contact Support. 

If you're unable to access your Pay Portal and are receiving an "Error 104" message, contact us for assistance.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact University of Nebraska directly.

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Note: Passwords must contain 6-15 characters and cannot be reused.

1. Click Forgot Your Password? on the Pay Portal login page.
2. Enter the email address registered on your Pay Portal.
3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.

4. Enter and confirm a new unique password.
5. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to the Pay Portal.

Error 104 is a security feature to protect your account from unauthorized users. It may be triggered when:

• It is the first time using the current internet connection to access your account.
• You entered the wrong password to log into your account multiple times.
• The internet connection is locked (for example, public Wi-Fi networks are unsecured and often locked).

Please have your IP Address ready and contact our customer support team so we can verify your internet connection. 

Verification of person identified as the account holder:

• Government / National ID
• Passport
• Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

• Utility bill (e.g., gas, electric, water, cable, phone)
• Financial statement
• Government / National ID
• Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

If the information on your documents doesn’t match your profile information, please update it under Settings > Profile.

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your Pay Portal profile may retrigger account verification.

MM/DD/YYYY

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

Yes. The address on your Pay Portal (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact University of Nebraska directly.

Information provided by Hyperwallet is not intended to be and should not be construed as tax advice. For questions about your specific tax situation, please consult a tax professional.

• First and/or Last Names registered on your Pay Portal do not match IRS records.
• Middle Name or initial is on file with the IRS but not included on your Pay Portal profile. If you have a middle name or initial, please add it in the “First Name” field and separate it by a space.
• Social Security Number (SSN) on your Pay Portal profile is incorrect or contains spaces or dashes. The format should be 9 digits.
• Business Name and/or Employer Identification Number (EIN) may not yet be available across all IRS systems if your EIN was issued less than 4 weeks ago.
• Internal Revenue Service (IRS) servers are experiencing high volume or downtime.
• There have been multiple unsuccessful attempts to verify.

Information provided by Hyperwallet is not intended to be and should not be construed as tax advice. For questions about your specific tax situation, please consult a tax professional.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the required changes. Click Save.
4. Click Home to resubmit your Substitute Form W-9 using the updated information.

To update any information which cannot be edited on the Profile page, contact University of Nebraska directly.

Updates made by University of Nebraska to your profile information may take several days to reflect on your Pay Portal. Once the changes have been applied, the Substitute Form W-9 will be made available again for submission on the Home page.

Information provided by Hyperwallet is not intended to be and should not be construed as tax advice. For questions about your specific tax situation, please consult a tax professional.

If your total payments from Revenue Share Payments meet or exceed the IRS threshold of $600 USD over the course of the tax year, you are eligible to receive a Form 1099.

If you are unsure about whether or not you meet this requirement, you can view a list of your total payments for a given period by logging in to your Pay Portal and following these steps:

1. Click History
2. Adjust the “To” and “From” dates. Maximum search history is 365 days.
3. Select Load funds as the Transaction Type.
4. Click Search
5. If necessary, to view more payment information on a single page, increase the number of rows displayed on the search results.
6. Calculate your total earnings by adding up the values in the “Credit” column.

In addition to meeting the $600 USD IRS threshold, a Substitute Form W-9 must be submitted and in good standing prior to December 31st of the year a Form 1099 is issued.

If you meet the IRS threshold of $600 USD but your Substitute Form W-9 was submitted after this deadline, contact University of Nebraska directly for assistance obtaining your Form 1099.

1. Log in to your Pay Portal
2. Click Resources > Tax Documents
3. Locate your Form 1099 under “Available Year End Tax Forms”.
4. Click Action > Download

NOTE: During tax season, you may experience longer than usual wait times for your tax documents to be displayed. If the tax document you are looking for does not display immediately, wait a few extra minutes or try using a different web browser if the issue persists.

Information provided by Hyperwallet is not intended to be and should not be construed as tax advice. For questions about your specific tax situation, please consult a tax professional.

1. Log into your account.

2. Download the Certificate of Foreign Status by filling out the W-8BEN form for individuals, or W-8BEN-E if you're a business. Please note that:
1. No digital signatures are accepted. Please sign the form by hand before uploading.
2. The date of certification must be within 5 days of the upload. Anything older than 5 days will be considered as expired.
3. Scan the entire form, including unmarked or unused pages.
4. Ensure your submission is clear and legible.
5. The file must be smaller than 4 MB with a maximum filename of 30 characters in PDF, TIFF, JPG, or PNG format. 
3. Complete, sign the printed Form, and upload it back into the Pay Portal. This review process may take up to 7 business days. Please ensure the document and files meet the requirements above to avoid delays.
4. You will be notified via email once the verification is completed. Files cannot be added or removed while the verification is in progress.
1. If the verification fails, you will be able to upload new documents again.

Note: 

• Only a single file can be submitted.
• Ensure that your submission is clear and legible.
• Scan the entire form, including unmarked or unused pages. 

Information provided by Hyperwallet is not intended to be and should not be construed as tax advice. For questions about your specific tax situation, please consult a tax professional.

The US Internal Revenue Service (IRS) requires all US payment processors, including Hyperwallet, to provide information to the IRS regarding account holders who receive payments for the sale of goods and services above the reporting threshold in a calendar year.

To satisfy these obligations, Hyperwallet must collect information from our customers (like their US Taxpayer Identification Number (TIN) and name). 

All information regarding Hyperwallet’s privacy practices and personal data management is included in the Hyperwallet Privacy Policy document available under the Privacy section in your Pay Portal.

Before transferring funds from your Pay Portal to PayPal, Venmo, or your linked bank account, check whether the receiving account has limits on the amount, frequency of transfers, or requires additional verification.
Reviewing these details in advance can help prevent delays and ensure your transfer is completed smoothly.

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If the transfer method or yourcountry/regionor currency is not listed in the options, it is not supported.

If the PayPal option is available for your program and country, follow these steps to set it up:

1. Log in to the Pay Portal.
2. Click Transfer > Add New Transfer Method > PayPal.
3. Log into your PayPal account, or click on Sign Up to create one. 

Once you add your PayPal account, you can transfer funds manually or set up an auto transfer:

1. Click on Transfer To PayPal.
2. Add the amount and click Continue.
3. Review the transfer details then click Confirm.
4. A confirmation email will be sent and you should receive the funds within 30 minutes.
5. To set up and auto transfer, click on Action > Create Auto Transfer.
6. Choose the Transfer Period and specify the date for monthly transfers.
7. Choose the destination account and the percentage of the payment to transfer.
• If you have multiple Transfer Methods registered, you can allocate a percentage of the transfer amount to each one.
8. For payments in multiple currencies, payees can click More Options and choose the currencies
9. Click Save and Confirm.

If the currency you’re transferring does not match the default currency on PayPal, you’ll need to log in to PayPal and accept the transfer manually.

You have 30 days to accept before the transfer amount is returned to the Pay Portal.

For questions about your PayPal account, please call 1-888-221-1161. 

You can transfer funds to your Venmo account (only available for United States) from the Pay Portal:

1. Log in to the Pay Portal.
2. Click Transfer > Add New Transfer Method > Venmo.
3. Add the phone number of your Venmo account. Confirm.
4. Select Transfer to Venmo and confirm the amount.
5. Transfers to Venmo take up to 30 minutes to complete.

To set up an auto transfer, click on Action > Create Auto Transfer.

1. Choose the Transfer Period and specify the date for monthly transfers.
2. Choose the destination account and the percentage of the payment to transfer.
3. If you have multiple Transfer Methods registered, you can allocate a percentage of the transfer amount to each one.
4. For payments in multiple currencies, payees can click More Options and choose the currencies.
5. Click Save and Confirm.

 Notes: 

• The phone number and email address in your Venmo account must be verified for the transfer to go through successfully. See Phone and Email Verification.
• Review your information carefully before pressing the Confirm button. Transfers to the wrong account cannot be cancelled or reverted.
• For questions about your Venmo account, please call 1-855-812-4430.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method > Bank Account.
3. Select your bank from the drop-down list.
4. Log into your bank account. Please make sure pop-ups are enabled.
5. Once you log in, your bank account is sucessfuly linked to your Pay Portal.
1. If the bank login fails, you will be prompted to enter your banking details manually (routing number, account number and account type).

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm.

To set up an auto transfer, click on Action > Create Auto Transfer.

1. Choose the Transfer Period and specify the date for monthly transfers.
2. Choose the destination account and the percentage of the payment to transfer.
3. If you have multiple Transfer Methods registered, you can allocate a percentage of the transfer amount to each one.
4. For payments in multiple currencies, payees can click More Options and choose the currencies.
5. Click Save and Confirm.

Note: Bank transfers can take up to 3 business days to reflect on your account.

Bank transfer amount limits vary depending on the country, the banks that process the transaction, and local financial regulations. If you try to transfer an amount higher than the maximum, you will receive the error “Your attempted transaction has exceeded the approved payout limit”. In this case, you can try a lower amount, or use a different transfer method. You can review alternative transfer methods in the Transfer > Add New Transfer Method section of your Pay Portal.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update Auto Transfer
4. Make the necessary updates.
5. Click Confirm

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

1. Log in to your Pay Portal.
2. Click History
3. Select a date range and specify the transaction type.
4. Click Search

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your Pay Portal.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

All information regarding Hyperwallet’s privacy practices and personal data management is included in the Hyperwallet Privacy Policy document available under the Privacy section in your Pay Portal.

If you have questions about Your Account information or other Personal Data, please contact privacyofficer@hyperwallet.com.

A Hyperwallet communication will never:

• Ask payees to click on links that take them to a fake website- A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
• Contain unknown attachments- You should only open an attachment when you're sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
• Convey a false sense of urgency- Phishing emails are often alarmists, warning you to update the account immediately. They're hoping victims fall for their sense of urgency and ignore warning signs that the email is fake. 
• Have Poor Spelling or Grammar- The email uses strange salutations, odd wording, poor grammar or spelling errors.

 You can learn more about recognizing and preventing fraudulent activity here

Emails or Websites 

If you receive a suspicious email or website link: 

1. Don’t click on any links inside of the email or on the website, and don’t download any attachments.
2. Forward the email and/or website to hw-phishing@paypal.com and delete it from your inbox.
3. If you notice any unexpected activity on your Hyperwallet account, please also contact our support team.

SMS/Text Message

If you receive a text message with a link inviting you to visit a website:

1. Don’t click on any links inside of the SMS text message.
2. Screenshot the message and email it to  hw-spam@paypal.com
3. Make sure that the message shows the full telephone number. 

Telephone Call

If you receive a suspicious telephone call:

1. Take a screenshot of your phone log showing the telephone number and email the screenshot to hw-spam@paypal.com
2. Include details of the telephone call, including what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you send an email to hw-spam@paypal.com, you’ll receive an automatic message letting you know we received it.

You can learn more about recognizing and preventing fraudulent activity here.

1. Change your Hyperwallet password immediately.
2. Contact your bank and credit or debit card issuer and let them know what happened.
3. Review your recent Hyperwallet activity to make sure you authorized all the payments.
4. Report any unauthorized payments or activity to Hyperwallet.

You can learn more about recognizing and preventing fraudulent activity here.

Please refer to the Support tab at the top of the page for support hours and contact information.